Privacy Policy
Effective Date: February 22, 2026
Last Updated: February 22, 2026
A1 Renew, LLC (“A1 Renew,” “Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our patients’ personal information and protected health information (“PHI”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our telemedicine services, or otherwise interact with us. This Privacy Policy applies to all jurisdictions in which A1 TeleMed operates.
1. Scope of This Policy
This Privacy Policy applies to:
Visitors to our website
Patients using our telemedicine services
Individuals who communicate with us electronically
Individuals who provide personal or medical information to A1 Renew This policy covers both:
Personal Information (PI)
Protected Health Information (PHI) as defined under HIPAA
2. Compliance With Healthcare Privacy Laws
A1 Renew complies with all applicable federal and state privacy and healthcare laws, including:
Health Insurance Portability and Accountability Act of 1996 (HIPAA)
Health Information Technology for Economic and Clinical Health (HITECH) Act
Applicable state medical privacy and telehealth regulations in each jurisdiction served
State data breach notification laws
Applicable consumer privacy laws where required
Where Protected Health Information is involved, A1 Renew operates as a Covered Entity under HIPAA and applies administrative, physical, and technical safeguards required by federal law. In the event of any conflict between this Privacy Policy and applicable law, the stricter standard shall apply.
3. Information We Collect
A. Personal Information We may collect:
Name
Date of birth
Address
Phone number
Email address
Payment information
Government-issued identification
Device and browser information B. Protected Health Information (PHI) When you use our telemedicine services, we may collect:
Medical history
Symptoms and diagnoses
Medications
Treatment plans
Laboratory or diagnostic data
Clinical notes
Audio/video consultation data
Images or documents you upload C. Automatically Collected Website Information We may collect:
IP address
Browser type
Device identifiers
Pages visited
Referring URLs
Cookies and tracking technologies
4. How We Use Information
We use information to:
Provide telemedicine services
Diagnose and treat medical conditions
Create and maintain medical records
Process payments
Communicate with patients
Improve our services and website
Comply with legal and regulatory obligations We do not sell patient data.
5. Telemedicine & AI Documentation Disclosure
A1 Renew utilizes secure, HIPAA-compliant telemedicine platforms and electronic health record (EHR) systems.
We may use AI-assisted documentation tools to assist clinicians in generating clinical notes during or after patient encounters. These tools:
Operate within HIPAA-compliant environments
Do not independently make medical decisions
Are reviewed and verified by licensed healthcare providers
Are used solely to enhance documentation efficiency and accuracy All final medical decisions are made exclusively by licensed clinicians.
6. Data Security and Safeguards
A1 Renew implements administrative, technical, and physical safeguards consistent with HIPAA Security Rule requirements, including:
End-to-end encryption of telehealth sessions
Encrypted data transmission (SSL/TLS)
HIPAA-compliant EHR systems
Access controls and role-based permissions
Workforce training on privacy practices
Secure data hosting environments
Business Associate Agreements (BAAs) with vendors
Regular system monitoring and risk assessments
7. Disclosure of Information
We may disclose information:
To healthcare providers for treatment purposes
To payment processors for billing
To business associates under HIPAA-compliant agreements
When required by law
To public health authorities as mandated
To prevent serious threats to health or safety We do not disclose PHI for marketing purposes without authorization.
8. Patient Rights Under HIPAA
Patients have the right to:
Access their medical records
Request amendments
Request restrictions on certain disclosures
Request confidential communications
Receive an accounting of disclosures
Obtain a copy of our Notice of Privacy Practices Requests may be submitted by contacting us at:
Email: questions@a1renew.com
Mail: 3600 Park 42 Drive, Suite 3650
Cincinnati, OH 45241
We will respond in accordance with applicable law.
9. Data Retention
Medical records are retained in accordance with state and federal record retention laws applicable in the jurisdiction of care.
Non-medical website data is retained only as long as reasonably necessary for business and legal purposes.
10. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website functionality
Analyze traffic
Enhance user experience Users may adjust browser settings to refuse cookies; however, some features may not function properly. We do not use tracking technologies to access PHI.
11. Breach Notification
In the event of a breach involving unsecured PHI, A1 Renew will:
Conduct a risk assessment
Notify affected individuals without unreasonable delay
Notify the U.S. Department of Health & Human Services as required
Comply with applicable state notification laws
12. Multi-State Operations
A1 Renew provides services in multiple jurisdictions. We comply with the telehealth, licensure, and medical privacy laws applicable in each state where services are delivered.
13. Children’s Privacy
We do not knowingly collect information from individuals under 18 without appropriate parental or legal guardian consent, consistent with applicable law.
14. Changes to This Policy
We reserve the right to update this Privacy Policy. Updates will be posted on this page with a revised effective date.
15. Contact Information
A1 Renew, LLC
3600 Park 42 Drive, Suite 3650
Cincinnati, OH 45241
Email: questions@a1renew.com
Phone: 513.432.1585
If you believe your privacy rights have been violated, you may also file a complaint with the U.S. Department of Health & Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.
Brian E. Braxton, M.D.
President, A1 Renew
NOTICE OF PRIVACY PRACTICES
A1 Renew, LLC
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Our Legal Duty
A1 Renew, LLC (“A1 Renew,” “we,” “us,” or “our”) is required by law to:
Provide you with this Notice of our legal duties and privacy practices
Maintain the privacy of your Protected Health Information (“PHI”)
Abide by the terms of this Notice currently in effect
Notify you in the event of a breach of unsecured PHI
We follow the requirements of:
The Health Insurance Portability and Accountability Act (HIPAA)
The HITECH Act
Applicable state medical privacy laws
How We May Use and Disclose Your Health Information We may use or disclose your PHI without your written authorization for the following purposes:
1. For Treatment
We may use and disclose your medical information to provide, coordinate, or manage your healthcare. Examples:
Sharing information with pharmacies
Referring you to specialists
Consulting with other healthcare providers
2. For Payment
We may use and disclose your information to obtain payment for services provided.
Examples:
Processing credit card payments
Providing documentation required for reimbursement (if applicable) A1 Renew operates primarily on a fee-for-service basis and does not routinely bill insurance unless otherwise disclosed.
3. For Healthcare Operations
We may use your information for business operations such as:
Quality improvement
Licensing and credentialing
Legal compliance
Staff training
Audits and risk management
4. Telemedicine Services
As a telemedicine provider, we may use secure, HIPAA-compliant platforms to deliver care. Telehealth sessions may involve:
Real-time audio/video communications
Secure messaging
Electronic exchange of medical information All telehealth systems are encrypted and HIPAA-compliant.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. AI-Assisted Documentation
We may use HIPAA-compliant AI-assisted tools to support clinical documentation.
These tools:
Operate within secure, encrypted systems
Do not independently diagnose or treat
Are reviewed and verified by licensed providers
Are used solely to improve documentation accuracy and efficiency Final medical decisions are always made by a licensed clinician.
6. As Required by Law
We may disclose your PHI when required by:
Federal or state law
Court order or subpoena
Public health reporting requirements
Law enforcement requests (when legally valid)
7. Public Health and Safety
We may disclose PHI:
To report communicable diseases
To prevent or lessen a serious threat to health or safety
To government agencies overseeing healthcare systems
8. Business Associates
We may share information with third-party vendors who perform services on our behalf (e.g., EHR providers, payment processors). All such vendors are required to sign HIPAA-compliant Business Associate Agreements (BAAs).
Uses Requiring Your Written Authorization
We will obtain your written authorization for:
Marketing communications involving PHI
Sale of PHI
Most disclosures of psychotherapy notes (if applicable)
Any other use not described in this Notice You may revoke authorization at any time in writing.
Your Rights Regarding Your Health Information
Under HIPAA, you have the following rights
1. Right to Access
You may inspect or obtain a copy of your medical records. Requests must be made in writing. We may charge a reasonable, cost-based fee as permitted by law.
2. Right to Amend
If you believe information in your record is incorrect or incomplete, you may request an amendment.
We may deny your request in certain cases but will provide a written explanation.
3. Right to Request Restrictions
You may request restrictions on how we use or disclose your PHI. We are not required to agree to all requested restrictions, except when required by law.
4. Right to Confidential Communications
You may request that we contact you in a specific way (e.g., different phone number or email). We will accommodate reasonable requests.
5. Right to an Accounting of Disclosures
You may request a list of certain disclosures made outside of treatment, payment and operations
6. Right to a Paper or Electronic Copy of This Notice
Data Security
A1 Renew implements safeguards consistent with the HIPAA Security Rule, including:
Encrypted data transmission (SSL/TLS)
Secure HIPAA-compliant EHR systems
Role-based access controls
Workforce privacy training
Secure hosting environments
Regular risk assessments
Mobile Terms
Messages related to your account, orders, services, appointment reminders, marketing and promotional messages may be received. Frequency may vary.
You can cancel the SMS service at any time. Just text “STOP”. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at {support email address or toll-free number}.
Carriers are not liable for delayed or undelivered messages
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy
Breach Notification
If unsecured PHI is compromised, we will:
Conduct a risk assessment
Notify affected individuals without unreasonable delay
Notify the U.S. Department of Health & Human Services as required
Comply with applicable state notification laws
Multi-State Compliance
A1 Renew provides services in multiple jurisdictions. We comply with:
State medical privacy laws
Telehealth regulations
Record retention requirements
State-specific patient rights provisions
When state law provides greater privacy protection than HIPAA, we follow the stricter standard.
Changes to This Notice
We reserve the right to change this Notice at any time. Any revised Notice will:
Apply to all health information we maintain
Be posted on our website
Include a revised effective date
Complaints
If you believe your privacy rights have been violated, you may:
Contact us at:
A1 Renew, LLC
A1 Renew, LLC
3600 Park 42 Drive, Suite 3650
Cincinnati, OH 45241
Email: questions@a1renew.com
Phone: 513.432.1585
You may also file a complaint with:
U.S. Department of Health & Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
https://www.hhs.gov/ocr
We will not retaliate against you for filing a complaint.
Contact Information
A1 Renew, LLC
3600 Park 42 Drive, Suite 3650
Cincinnati, OH 45241
Email: questions@a1renew.com
Phone: 513.432.1585